Returns & Refund

Returns & Refund

We offer multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking,& MORE. All transaction details remain confidential and private.

There are absolutely no hidden charges when you make a purchase with 24optical.com.

Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

Please inform the 24optical.com customer service team.

If you receive a product which is not as per the specifications ordered.

You are completely protected. 24optical offers a 14 day return guarantee for all such items.
Wrong Size, Wrong Color, Wrong Quantity, Defective,Damaged, Or Significantly different from the description given by 24optical.com.

Following are the terms and conditions for return/replacement.
Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact.

We will also not be able to accept the return if product Is used/worn or altered Exhibits physical damage to the box or to the product Is returned without original packaging and accessories Serial Number is tampered.

If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order.
If any product is returns the customer will have to pay for the shipping charges.

Exchange and Return Policy for opened Contact Lens Boxes will not be entertained.

What is the return period of an item?
Items should be returned within 14 days of receiving the product.

 

 

 

 

 

 

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